FREQUENTLY ASKED QUESTIONS

Check the most frequently asked questions we get!

The Q&A are divided into different sections for a better understanding

Making your Decision

For the past 10 years we have been offering excellent services throughout São Paulo in a private and customized way. Our Tour Guides have been working in the area for over 10 years and are experts on what they do. We look at each customer in a unique way and do our best to deliver the best experience possible. If you are looking for a deeper understanding of the city of São Paulo and Brazil, we guarantee the delivery of this service.

If this is your first time in São Paulo, we recommend one of our City & Sightseeing Tours which are a great introduction to our hometown and its main tourist attractions. All services listed in this section include important attractions of the city and you should choose the service with the amount of hours that suits you best.

We’ve heard that too, but do you really believe that the largest city in South America and the financial and cultural center of Brazil would not be worth visiting? Get in touch with us and we will show you countless reasons to visit our hometown 😉

It can be dangerous like any other big city in the world. The places we visit during the tours are fine and we will not go to any unsafe areas.

Brazil has agreements with several nations to not require the need for a visa to enter the country. Check this information with the Brazilian consulate closest to your region

Important Information

Yes, our services include pickup and drop-off from your place of stay. If you are located outside the central area of São Paulo, an extra fee will charged considering the distance of your location to the central area of the city.

Yes, we also provide pickup/drop-off at those places but for that we charge an additional fee. Please, keep in mind that in these situations our Guides/Drivers wait for our customers for 1 hour, from the moment your plane or boat arrives. If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.

Our prices include the services of:

  • An expert English-speaking Tour guide
  • A private vehicle with air-conditioning
  • Pickup/Drop-off from centrally located hotels
  • Travel Insurance
  • Parking and fuel fees

The price of our services do not include: 

  • Foods and Beverages
  • Entrance tickets
  • Personal Expenses

Our Tours are offered in English, Spanish and Portuguese. We also have Guides that speak Italian, German, French and other languages (please check availability in these cases).

Prices and Payments

All published fares on our website are held in Brazilian Reais but we also accept payments in US Dollars and Euros.

The payment for our services are held in advance with Credit Card, Paypal or Bank transfer

  • Kids up to 6 years old are free of charge
  • Kids up to 12 years old pay 50% of the price if accompanied by a paying adult

Tipping is not necessary but feel free to offer your Guide a gratuity if you have enjoyed the tour.

Yes, get in touch with us for more information on this subject

On the Trip

We run our tours rain or shine so plan your outfit accordingly. In case of constant rain, we will make a larger number of stops for visiting indoor tourist attractions.

You should wear light and comfortable clothes and tennis shoes. On sunny days, bring a hat, sunglasses and sunscreen.

We love to understand our client´s preferences and we will be more than happy to customize your tour! The itineraries featured on our website are simple suggestions of what we think are the most representative tourist attractions for each tour option! Just beware that customization may consider restrictions like traffic, mileage traveled and the expertise of our tour guides.

Yes! We always stop to walk and take pictures along our routes. If you don´t feel like walking we can plan a personalized itinerary of your choice.

We love having children taking part in our tours. That being said, we have a list of services most recommended for children of different age groups. Get in touch and we will send our advices!

Most of our Tours are suitable for people with wheelchairs but we ask you to get in touch with us before booking your desired activity.

Cancellation and Privacy Policy

Our new Cancellation Policy entitles you to a full refund in case of cancellations requested up to 24 hours in advance. We will not ask for the reason for the cancellation, just send us an email within the announced period and we will refund your payment.

In case of cancellations with less than 24 hours there will be no refund of the amount paid (for this topic, please check our Covid19 page for further information and if you´re cancelling the tour for having related symptoms).

Any further Questions? We´re happy to help!