Terms & Conditions

TERMS & CONDITIONS

Find Out more about our Terms & Conditions

Please take time to read our Terms and Conditions carefully, we do our best to be as reasonable as possible. By booking or participating in any of our Tours, Excursions or Travel Packages, you agree to these Terms & Conditions. You also confirm that you have read, understood and accepted these Terms. If you make an order on behalf of other participants, you guarantee that you are authorized to accept and agree to these Terms on their behalf.

Booking Process

AROUND SP TOUR COMPANY accepts bookings either online, email or telephone. Payment can be made by Bank Transfer, Credit Card, or Paypal. Bookings are accepted when AROUND SP TOUR COMPANY receives a payment deposit. An e-mail confirmation will be sent to the client with a voucher containing a booking number; on receipt by the client, the purchase contract becomes binding.

Prices

Prices listed on our website are in REAIS (brazilian currency) and charged per group, unless otherwise specified. Our prices do not include tickets to the tourist attractions you might visit during the tour, meals you might eat, or any other extra expenses, except those mentioned over our programs. AROUND SP TOUR COMPANY reserves the right to change prices for any of its services at any time, but tickets purchased through the website prior to any changes are unaffected and remain valid.

Itineraries

The itineraries featured on our website are only suggestions and may undergo changes. Our tours are contracted by the number of hours and not by the amount of places featured in the suggested itineraries on our website. AROUND SP TOUR COMPANY reserves the right to make changes or cancel the itineraries if the route of the tour is disrupted by events beyond AROUND SP´s control, such as: natural disasters, political instability, strikes, road closures, pandemics or any other unforeseeable event.  In case this occurs AROUND SP TOUR COMPANY will suggest a new day and time for the tour. All our tours operate on sunny or rainy days. In case the hired service cannot be held due to bad weather conditions that endanger the customer’s security, AROUND SP TOUR COMPANY may suggest a new date and time for the service. In case it is not possible to reschedule the service, it will be canceled and the amount paid, 100% refunded to the customer.

Cancellation Policy and Refunds

All cancellations must be advised in writing and by the person who originally made the booking with AROUND SP TOUR COMPANY. Cancellations are accepted from the date AROUND SP TOUR COMPANY receives confirmation of cancellation in writing by letter or email. The following cancellation fees will apply if the client cancels a tour by notice in writing: FOR PRIVATE TOURS & EXCURSIONS: - up to 72 hours before our services are scheduled to start: no cancellation fees are charged except for the cost to AROUND SP of canceling the payment. - between 72 and 24 hours before the services is scheduled to start: 50% of the tour price, plus any costs associated with changing a credit card payment or costs associated with canceling vehicles/museums etc booked for the tour (if any). - less than 24 hours before the service is scheduled to start, or if the client does not meet the AROUND SP guide at the agreed time and place: 100% of the tour price. We are temporarily working with a different Cancellation Policy due to the COVID-19 pandemic. Please check the COVID 19 page for more information

Amendments

In case of Tours and Transportation changes, they should be requested with at least 72 hours prior to the start of our services so that we can accommodate you on the new date or time required

Travel & Medical Insurance

AROUND SP TOUR COMPANY provides Insurance only against accidents that may occur during the lenght of our Tour and Excursions. We encourage our customers to obtain a broader insurance that also covers the entire period of travel in São Paulo and Brazil.

Waiver of Liability

The client acknowledges that all travel involves an element of risk and that some tours offered on the Site may involve a significant amount of personal risk. The client hereby assume all such risk and and AROUNDSP TOUR COMPANY, under no circumstances, will be liable for any losses or damage, (whether foreseeable, known, unforeseeable, and otherwise), due to: (a) sickness; (b) strikes; (c) pilferage; (d) labour disputes; (e) machinery breakdown; (f) government restraints; (g) hostilities; (h) acts of war; (i) terrorism; (j) weather conditions; (k) acts of nature; (l) seismic events; (m) clauses in local laws. The client accepts that AROUND SP TOUR COMPANY, its respective directors, employees, agents and suppliers shall not be liable for any losses or damage, including but not limited to, any losses or damage to the client’s or other person’s property, or the client’s or other person’s state of health, injury or death, which the client or any other person may suffer or incur during the client’s participation to the tour. And therefore, the Client holds the Site and its respective directors, employees, agents and suppliers harmless from and against any loss, damage, proceedings, demands, claims and other legal costs, fees and expenses resulting from incidents which occur during the client’s participation of the tour.

Place of Jurisdiction

You agree to comply with all applicable laws and regulations of Brazil. Any disputes arising hereunder will be settled before a competent Brazilian court of law

Privacy Policy

I consent that images and video footage may be taken before during or after the activity and may be used for marketing purposes by AROUND SP TOUR COMPANY. You have the right to not agree with this condition, please let us know in advance, if that´s the case.

Copyright

All content on AROUND SP TOUR COMPANY is owned and protected by our Copyright agreement. In order to modify, reproduce, copy, publicize, diffuse or download any of our content you must obtain prior written consent from AROUND SP TOUR COMPANY.

Agreement

On signing or completing a ‘Disclosure Notice’ or other Company Document, or receiving a trip confirmation, or booking you agree to honour and abide by the Booking Terms and Conditions and Activity Terms and Conditions as documented by AROUND SP TOUR COMPANY. You acknowledge that all the participants in your party are aware of these terms and conditions prior to the activity date